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Terms of Service

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These Terms of Service ("Terms") govern access to and use of the Clairwire platform, websites and related services (together, the "Service"), operated by Redon Emini Tech SH.P.K., a limited liability company registered in the Republic of Kosovo, trading as Clairwire ("Clairwire", "we", "us"). By creating an account or using the Service, you agree to these Terms on your own behalf and on behalf of the organization you represent ("Customer", "you"). If you do not agree, do not use the Service.

1. The Service

Clairwire is a media monitoring and PR intelligence platform. It collects publicly available content from configured online sources (such as news sites, RSS feeds and social platforms), analyzes that content using artificial intelligence — including sentiment, credibility, influence and virality assessments, crisis-signal detection, briefings and recommendations — and delivers the results through the web application and configured notification channels such as email and Slack.

We may improve, extend or modify the Service over time, including the set of supported sources and analysis capabilities. We will not materially reduce the core functionality of a paid subscription during a paid term without notice.

2. Accounts and organizations

You must provide accurate registration information and keep your credentials secure. You are responsible for all activity under your account and within your organization workspace, including activity by team members you invite. Seats and workspaces may only be shared as the applicable plan permits. You must be at least 18 years old and legally able to enter into contracts to use the Service.

You may not use the Service if you are prohibited from doing so under applicable law.

3. Subscriptions, billing and cancellation

The Service is offered on a subscription basis, priced per client workspace unless otherwise agreed. Payments are processed by our merchant of record and payment processor; we do not store full payment card details ourselves.

  • Renewal. Subscriptions renew automatically at the end of each billing period unless cancelled beforehand.
  • Cancellation. You may cancel at any time from your billing settings. Cancellation takes effect at the end of the current billing period; access continues until then.
  • Refunds. You can request a full refund of any charge within 14 days of the date you were charged, as described in our Refund and Cancellation Policy.
  • Price changes. We may change prices with at least 30 days' notice; changes apply from your next billing period.
  • Taxes. Quoted prices exclude applicable taxes unless stated otherwise; the payment processor may collect VAT/sales tax where required.
  • Non-payment. We may suspend the Service for accounts with overdue payment after reasonable notice.

4. Acceptable use

You agree to use the Service only for lawful reputation-monitoring and communications purposes. You must not:

  • use the Service to harass, stalk, surveil or intimidate private individuals, or to monitor individuals outside a legitimate professional communications context;
  • attempt to access another customer's data, probe or disrupt the Service, or circumvent usage limits or security controls;
  • resell, sublicense or provide the Service to third parties as a standalone offering, except that agencies may use the Service to deliver monitoring and communications services to their own clients;
  • use automated means to extract data from the Service beyond the export functionality we provide;
  • use the Service to violate applicable law, including data-protection, defamation and platform-access laws, or the terms of the platforms whose public content you configure as sources.

We may suspend or terminate accounts that materially or repeatedly violate this section, with notice where practicable.

5. Your data and content

You retain all rights to the configuration data, client lists, notes and other material you submit to the Service ("Customer Data"). You grant us a limited license to host and process Customer Data solely to provide, secure and improve the Service. Our handling of personal data is described in the Privacy Policy.

Monitored content collected from public sources remains the property of its respective rights holders. The Service provides links, excerpts and analysis of such content for your internal business use; you are responsible for how you further use, reproduce or republish third-party content.

6. AI output — important limitations

The Service's analyses — including sentiment, credibility, influence and virality scores, classifications, urgency levels, crisis signals, briefings, summaries and recommended actions ("AI Output") — are generated by artificial intelligence and are informational tools, not professional advice.

  • AI Output can be incomplete, outdated or wrong, including in ways that are not obvious.
  • AI Output does not constitute legal, financial, crisis-management or public-relations advice, and is not a substitute for professional judgment.
  • You are solely responsible for decisions, statements and actions taken in reliance on AI Output. We strongly recommend human review of any AI Output before it informs a public statement or client deliverable.

We design the Service to show its reasoning so that review is practical — but the judgment, and the responsibility for it, stays with you.

7. Intellectual property

The Service, including its software, design, models, prompts and documentation, is owned by Clairwire and its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription in accordance with these Terms. Feedback you provide may be used by us without restriction or obligation.

8. Confidentiality

Each party will protect the other's non-public information with at least reasonable care and use it only as needed to perform under these Terms. This does not restrict disclosures required by law, provided reasonable notice is given where lawful.

9. Availability, support and changes

We aim for high availability but the Service is provided without a guaranteed uptime level unless a separate agreement says otherwise. Planned maintenance and factors outside our control (including third-party source platforms changing or restricting access) may affect availability or coverage. Monitoring coverage of any particular third-party platform may change if that platform's access terms change.

10. Warranty disclaimer

Except as expressly stated in these Terms, the Service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that monitoring will detect every relevant mention or event. No advice or information obtained from the Service creates any warranty not expressly stated here.

11. Limitation of liability

To the fullest extent permitted by law: (a) neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data; and (b) each party's total aggregate liability arising out of or related to the Service is limited to the amounts paid by Customer for the Service in the twelve (12) months before the event giving rise to the claim. These limits do not apply to a party's willful misconduct, to Customer's payment obligations, or to liability that cannot be limited under applicable law.

12. Indemnity

You will defend and indemnify Clairwire against third-party claims arising from your use of the Service in violation of these Terms or applicable law, including claims arising from how you use or republish monitored third-party content or AI Output.

13. Termination

You may stop using the Service and cancel at any time. We may terminate or suspend the Service for material breach that remains uncured 14 days after notice, or immediately for serious violations of Section 4. Upon termination, your right to use the Service ends; we make account data available for export for 30 days after termination, after which it is deleted in the ordinary course as described in the Privacy Policy. Sections that by their nature should survive (including 5–8 and 10–15) survive termination.

14. Governing law

These Terms are governed by the laws of the Republic of Kosovo, excluding its conflict-of-laws rules. The courts of Prishtina, Republic of Kosovo have exclusive jurisdiction, and both parties consent to jurisdiction there, except that either party may seek injunctive relief in any competent court. If you are a consumer in the European Union, nothing in this section deprives you of the protection of mandatory provisions of the law of your country of residence.

15. General

These Terms, together with the Privacy Policy, the Refund and Cancellation Policy and any order form, are the entire agreement regarding the Service and supersede prior discussions. We may update these Terms; material changes will be notified via the Service or email at least 14 days before taking effect, and continued use after the effective date constitutes acceptance. If a provision is unenforceable, the remainder stays in effect. Neither party is liable for delay caused by events beyond its reasonable control. You may not assign these Terms without our consent, except to a successor in a merger or asset sale; we may assign to an affiliate or successor.

Contact

The Service is operated by Redon Emini Tech SH.P.K., Republic of Kosovo. Questions about these Terms: [email protected].