Refund and Cancellation Policy

This policy applies to Clairwire subscriptions purchased at clairwire.com. Clairwire is operated by Redon Emini Tech SH.P.K., a company registered in the Republic of Kosovo. Payments are processed by Paddle, our merchant of record — Paddle appears on your card statement and issues your invoices and receipts.

Refunds

• You can request a full refund of any charge — the first payment or a renewal — within 14 days of the date you were charged.
• You do not need to give a reason.
• Refunds go back to the original payment method and are processed by Paddle.
• Billing errors are corrected at any time, not only within the 14-day window: if you were charged twice, charged the wrong amount, or charged after a completed cancellation, contact us and we will refund the difference in full.
• Nothing in this policy limits the rights you have under applicable consumer law.

Cancellation

• You can cancel your subscription at any time, yourself, from Settings → Billing → Manage billing in the app. No email or notice period is needed.
• Cancellation takes effect at the end of the current billing period. You keep full access until then, and you are not charged again after.
• Removing a monitored client from your workspace reduces your subscription by one seat; the reduction is applied as a credit at your next renewal.

How to request a refund

• Email [email protected] from the address on your workspace, with the receipt number from your Paddle email.
• Or reply directly to any Paddle receipt email, or visit paddle.net — Paddle, as merchant of record, also handles refund requests.

We respond to billing questions within two business days. Approved refunds are returned to your original payment method by Paddle, typically within 5–10 business days depending on your bank.